May 19, 2020
On this episode of Articles On-The-Go, tune in for tips on becoming the Chick-fil-A of your surgical team by focusing on service excellence in SPD: "You know your customers better than anyone else, so be intentional about hiring SPD techs according to your overarching department emphasis on customer service. Include questions in your interview process about how the candidate has handled an irate customer in the past, or ask them to describe a time when they had to communicate complex information to someone outside their department. This goes beyond the typical focus on brains (technical knowledge) and brawn (physical ability to do the job), and instead, gets to the heart of their ability to be a service oriented technician. Chick-fil-A hires like this, and so should we...."