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Nov 24, 2022

On this CE-approved release of Articles On-The-Go, listen as Hank underlines the top 10 ways hospitals put their patients and Sterile Processing Departments at risk: "Chances are high that there may be unmet needs sitting in plain sight in your facility's CS/SPD department. Even if this team made it through your...


Nov 17, 2022

On this CE-approved release of Articles On-The-Go, listen as Hank equips fearless leaders with the "weapons" of on-boarding to make successful and fierce technicians: "Few things are more important to the life and strength of your CS department than getting onboarding/training right. If poor training practices become...


Nov 10, 2022

On this CE-approved release of Articles On-The-Go, listen as Hank describes how to cultivate technicians that believe in your department's mission: "don't underestimate the power of highlighting concrete examples of your mission-in- action for your team. This means taking every opportunity available to make all those...


Nov 3, 2022

On this CE-approved release of Articles On-The-Go, listen as Hank outlines best practices for balancing school & a Sterile Processing career: "As with any other goal in life, completing college is something countless folks have done before you and many more will do after you. And many of us have also done it...


Oct 27, 2022

On this CE-approved release of Articles On-The-Go, Hank Balch highlights one of those email faux pas you should avoid in SPD leadership: the CC Shotgun: "This mistake assumes that everyone needs to know something that really only one person needs to know. A good rule of thumb is to ask others beforehand if they want to...